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Area State statistics Topic legacy systems Risk(s) identified: (Topic : legacy systems) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders Topic management dashboard Risk(s) identified: (Topic : management dashboard) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified Topic agile projects Risk(s) identified: (Topic : agile projects) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic data center consolidation Risk(s) identified: (Topic : data center consolidation) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified Topic indicative Risk(s) identified: (Topic : indicative) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . incentives to take up employment . spendings increased to reduce the problem . incomplete research on how the funds are used . various public bodies responsible for the same domain . demand growing faster than supply . costs allocated with different keys . opting out of standard taxonomy . insufficiently flexible norm . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities . mandatory publication . open data at work . concrete action plan . national information infrastructure . absence of framework . lack of a single reliable source of data . approvals without cross-analysis of capacity conditions . delays by responsible agencies . laxity in procedures implementing and incomplete procedures . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set Topic directive Risk(s) identified: (Topic : directive) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . incentives to take up employment . spendings increased to reduce the problem . incomplete research on how the funds are used . Measuring influence on outcomes . performance measurement frameworks . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . mandatory publication . open data at work . concrete action plan . national information infrastructure . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set Topic taxation systems Risk(s) identified: (Topic : taxation systems) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic small business Risk(s) identified: (Topic : small business) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants Topic interoperability Risk(s) identified: (Topic : interoperability) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused Topic user friendliness Risk(s) identified: (Topic : user friendliness) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused Topic performance measurement Risk(s) identified: (Topic : performance measurement) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . Measuring influence on outcomes . performance measurement frameworks . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities . absence of framework . lack of a single reliable source of data . approvals without cross-analysis of capacity conditions . delays by responsible agencies . laxity in procedures implementing and incomplete procedures . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set Topic application controls Risk(s) identified: (Topic : application controls) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants Topic compliance costs Risk(s) identified: (Topic : compliance costs) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants Topic consultants Risk(s) identified: (Topic : consultants) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . Measuring influence on outcomes . performance measurement frameworks . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic civil service staff Risk(s) identified: (Topic : civil service staff) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic temporary staff Risk(s) identified: (Topic : temporary staff) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable Topic civil service system Risk(s) identified: (Topic : civil service system) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic internal control Risk(s) identified: (Topic : internal control) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . absence of framework . lack of a single reliable source of data . approvals without cross-analysis of capacity conditions . delays by responsible agencies . laxity in procedures implementing and incomplete procedures Topic service center Risk(s) identified: (Topic : service center) . Failure to take into account the price increase . Poor analysis Topic IT architecture Risk(s) identified: (Topic : IT architecture) . confidential personal data are not sufficiently protected . lack of regulations concerning the protection of confidential data on a group of entities Topic cyber-security Risk(s) identified: (Topic : cyber-security) . list of controls to mitigate risks . mandatory strategies implemented incompletely . lack of periodic assessment and review Topic digital transformation Risk(s) identified: (Topic : digital transformation) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic government IT agency Risk(s) identified: (Topic : government IT agency) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic open data Risk(s) identified: (Topic : open data) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . mandatory publication . open data at work . concrete action plan . national information infrastructure Topic personal data protection Risk(s) identified: (Topic : personal data protection) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . lacking co-ordination and consistency of education campaigns . no clear mechanism to support good practices . lack of accurate data . criminals continually innovate . international and ‘hidden’ nature of online fraud . lack of information on judicial outcomes for fraud offences . mandatory publication . open data at work . concrete action plan . national information infrastructure Topic digitization Risk(s) identified: (Topic : digitization) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic homelessness Risk(s) identified: (Topic : homelessness) . incentives to take up employment . spendings increased to reduce the problem . incomplete research on how the funds are used Topic government’s key priorities Risk(s) identified: (Topic : government’s key priorities) . various public bodies responsible for the same domain . demand growing faster than supply Topic overheads accounting Risk(s) identified: (Topic : overheads accounting) . costs allocated with different keys . opting out of standard taxonomy . insufficiently flexible norm Topic cyber security Risk(s) identified: (Topic : cyber security) . lacking co-ordination and consistency of education campaigns . no clear mechanism to support good practices . lack of accurate data . criminals continually innovate . international and ‘hidden’ nature of online fraud . lack of information on judicial outcomes for fraud offences Topic database Risk(s) identified: (Topic : database) . lacking co-ordination and consistency of education campaigns . no clear mechanism to support good practices . lack of accurate data . criminals continually innovate . international and ‘hidden’ nature of online fraud . lack of information on judicial outcomes for fraud offences Topic regulators Risk(s) identified: (Topic : regulators) . Measuring influence on outcomes . performance measurement frameworks Topic product marking Risk(s) identified: (Topic : product marking) . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused Topic information society Risk(s) identified: (Topic : information society) . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused Topic dry ports Risk(s) identified: (Topic : dry ports) . absence of framework . lack of a single reliable source of data . approvals without cross-analysis of capacity conditions . delays by responsible agencies . laxity in procedures implementing and incomplete procedures Topic Development Assistance Risk(s) identified: (Topic : Development Assistance) . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set Topic internal audit Risk(s) identified: (Topic : internal audit) . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set